As I was traveling to India for our Holiday, I had a thought. Is the reason why I’m flying United for this entire trip because I am loyal to them or because I am held hostage by them?
Interesting question. Troublesome conundrum.
To be honest, I decided on United versus some of the other airlines because of my status with them. I am Global Services with them. I believe they will treat me well, as befits a top tier traveler with them. I paid more for this trip on the assumption that my continued patronage with them would result in a pleasant travel experience.
Is this an indication of loyalty or a symptom of the Stockholm Syndrome? Do I as a customer really need status to be treated well? Should I be fearful that if I am a “nobody” with the airline, I will be treated poorly? Does it really make a difference?
Yes it does.
I am allowed to carry 3 bags weighing 70 pounds each, plus 2 carry-on bags. Ordinary travelers on the other hand are allowed only 2 bags each weighing 50 pounds each.
I can board early in the process. They have to wait until their boarding group number is called.
I get upgraded. I get more legroom without paying extra. I feel special.
The airline says because I’m loyal to them.
I believe that’s because I am so used to these benefits that I am a sufferer of Stockholm Syndrome.